Debenhams Frequently Asked Questions

You can track your order either by logging into your account or by clicking the link found in your order dispatch email.

Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place Monday - Friday between 8am to 9pm.

Click here for all of the delivery information you'll need including delivery timeframes as well as costs.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

You have 28 days to send an item back starting from the day you receive it.

Please note a one off return fee of €5.99 will be deducted from your refund amount.

If you have ordered an item from one of our concessions, please use the label sent with your parcel to send the item back to the seller. If you have ordered multiple items from different sellers then you will need to send each of these back separately to the individual sellers. If there was no label in your parcel please contact us for the best way to return your items.

For all non-concession items to start a return simply follow the steps below and click here to start a return, if you don’t have a printer please don’t worry, our portal has printerless options available.

If the item you want to return isn’t showing on our portal then this likely means that it’s an item from one of our concessions. You may have received an invoice in your parcel along with returns instructions, this item will need to be returned back to the concession.

If you didn’t receive paperwork in your parcel or no longer have the paperwork from your parcel please head over to our contact us page and the team will be happy to help.

Once you have posted your return back to us it can take up to 21 days to receive your refund. That’s 14 days for the carrier to return your parcel to us and for our warehouse to process your return and then a further 7 days for the refund to reach your account.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition or that is different to what you ordered. Please head over to our contact us page and our team will be happy to help.

To help get this fixed ASAP please include the following information when contacting us:

• Your name • Order number • Product name or code (this can be found on your order confirmation email) • Picture of the fault or Video of the fault

We don't offer an exchange facility on our orders. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

We don't refund shipping charges for those countries listed outside of the EEA.

A lot of our production is based in the UK, which means our products will come with UK sizing. You needn’t worry though; every style has been converted accordingly to match the sizing in your country.

Please include your order number or email address along with a brief description of how we can help when contacting us. Our team are available between 8am - 10pm 7 days a week.